CASHMERE
All cashmere is dyed by hand in our studio. All scarves available online are in stock and ready to ship, most items are made to order. Please allow 3-5 days for fulfillment. This does not include shipping time.

JEWELRY
Each piece of jewelry is made with intention by hand. While some items are in stock and ready to ship, most items are made to order. Please allow 1-3 weeks for fulfillment. This does not include shipping time.

Once an order is ready to ship, you will be notified with the tracking number for the shipment. If you would like to have your order arrive by a specific date, please reach out and we will let you know if we can accommodate you. You may do this by leaving a note at check out, or by e-mailing hello@tavytavy.com. 

Our jewelry is handmade to order, and we cannot accept returns for refund. If you are truly unhappy with your purchase, please contact us. 

We are happy to offer store credit or exchange for another style within 14 days of purchase. Shipment costs are the buyer’s responsibility. We recommend that you insure any shipments for the value of the returned item.

Gift cards and sale items are not returnable.

If an item shipped to you is defective, you may return it within the first 7 days after receipt. We will provide a return label, make necessary repairs to the item, and ship the repaired item back to you.

If you need to cancel an order, cancellations must be made within 4 hours of placing the order. A refund will be issued less a 10% restocking fee. 

DOMESTIC SHIPPING

All orders addressed to domestic destinations will ship with United States Postal Service (USPS) Priority Mail (1-3 business days).  Customers will be notified when their orders ship and will receive a tracking number for their order. Please note that these shipping estimates do NOT include the time required for fulfillment. If you need your order rushed, please get in touch at hello@tavytavy.com to see if we can accommodate your request. 

Priority shipping of items over $150 is complimentary.

We ship using minimal packing materials in order to minimize our environmental footprint.

We advise that you have your packages shipped to a safe and secure address. TAVY TAVY is not responsible for lost packages that have been marked delivered by the carrier. We will, however, do our best to address any damaged or delayed package issues with the carrier on your behalf. 

INTERNATIONAL SHIPPING

All orders addressed to international destinations will ship with USPS Priority Mail International (6-10 business days). Customers will be notified when their orders ship and will receive a tracking number for their order. Please note that these shipping estimates do NOT include the time required for fulfillment. If you need your order by a specific date, please get in touch with us at hello@tavytavy.com so we can do our best to advise you. While we can provide estimates for shipping times, we cannot guarantee the date of delivery due to the customs process.

We advise that you have your packages shipped to a safe and secure address. TAVY TAVY is not responsible for lost packages that have been marked delivered by the carrier. We will, however, do our best to address any damaged or delayed package issues with the carrier on your behalf. 

Discount codes exclude all custom pieces, collaborations, and archive sales. 

Discount codes cannot be applied to gift cards or previous orders.

Discount codes cannot be applied retroactively.  No refunds are given for discount codes.

Discount codes and Promotion offers have no cash value and cannot be altered, sold, or transferred.

We repair jewelry within 6 months of purchase as long as it is deemed normal wear and tear by our team (sample sale items not included). After 6 months, a charge will apply for repair. Please contact us with your inquiry and we'll get right back to you.

Please be sure of your sizing, all designs are sold “as is.” No size adjustments or repairs.

Separate orders cannot be combined for shipping. No refunds on shipping.

Discount codes cannot be applied to Archive Sale items.

All archive and sample sale items are final sale.